Refund Policy

1. Scope

This policy applies to all subscription payments made to CopyTraderTool Ltd for CopyTraderTool plans, extra slots and add-ons. It forms part of our Terms of Service. Nothing in it limits mandatory consumer rights in your country.

2. The 7-day free trial

New customers can evaluate the Service with a free trial: 7 days on any plan billed yearly, or 3 days on the Starter plan billed monthly (other monthly plans have no trial). No charge is made during the trial. If you cancel from Billing before the trial ends, nothing is charged and nothing needs to be refunded. We email a reminder two days before the trial converts.

3. 7-day money-back guarantee on your first payment

Your first payment to CopyTraderTool is refundable in full if you ask for it within 7 calendar days of the charge. This applies to:

• any plan (Starter, Trader, Pro or Elite), billed monthly or yearly;
• the first charge after a free trial, and a plan bought directly without a trial;
• extra slots and add-ons bought together with that first payment.

The guarantee applies once per customer: to the first payment made under any account you control. When the refund is issued, the subscription is cancelled and access to paid features ends; trading accounts and history stay in your account so you can come back later.

4. What is not refundable

• Renewals. Monthly or yearly renewal charges after your first payment. Cancel before the renewal date to avoid them; access continues to the end of the paid period.
• Later purchases. Upgrades, extra slots and add-ons bought after the first payment (charged pro-rata), and partial periods after a downgrade or cancellation.
• Requests after 7 days. First payments where the refund is requested more than 7 calendar days after the charge.
• Trading results. Outside the guarantee above, refunds are never granted on the basis of trading losses, provider performance, broker rejections, slippage or missed trades; see the Risk Disclosure.
• Account terminations for breach of the Terms.

5. Exceptions we will always honour

• Duplicate charges or charges made in error are refunded in full.
• Extended outage. If the Service was unavailable for more than 24 consecutive hours due to a fault on our side during a billing period, you may request a pro-rated credit or refund for the downtime.
• Statutory rights. Where the law of your country grants a cooling-off period or other non-waivable refund right, that law prevails. By starting to use the Service immediately you may be asked to acknowledge that your statutory withdrawal right ends once the digital service has been fully performed; the money-back guarantee above still applies.

6. How to request a refund

Write to support: use the live chat in the app, email support@copytradertool.com from the address on your account, or open a ticket from the contact page. Include the invoice number if you have it. You don't need to give a reason. Approved refunds are returned to the original payment method via Stripe; banks typically take 5–10 business days to show the credit.

7. Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved within a day. Accounts with an open chargeback are suspended until the dispute is resolved.

8. Cancellation reminder

You can cancel at any time in a few clicks from Billing in your account. Cancellation is immediate for future charges and keeps your access until the end of the current paid period.